HAWK’S VINEYARD Customer Service

Hawk’s Vineyard™ believes that customer service is a top priority. For that reason, we want to ensure you’re clear on our policies and practices before purchasing.

Shipping Policy
Hawk’s Vineyard™ orders are shipped on business days only. Business days are Monday through Friday, excluding federal holidays. Please allow up to 1-2 days for order processing, as we prepare your order. How long will it take for my order to arrive? Once you have placed your order, you should receive it within 3-5 business days depending upon your location and province. If your order has not arrived, please contact us at 250-497-8778 or by email at [email protected]

At this time we are not able to process orders outside of Canada.

Return and Exchange Policy
Unfortunately we are not able to accept returns or exchanges at this time. If you have any questions or concerns with the product(s) you receive, please do contact us.

Damaged Items
Please inspect your package upon arrival. We take the utmost care when sending you our products to ensure their safe delivery. Please contact us immediately should any damage occur during shipment.

Samples
Thank you for your interest. Unfortunately samples are not provided at this time. If you are interested in carrying Hawk’s Vineyard™ at your store, and would like to arrange a tasting please contact us with details at 250-497-8778 or by email at [email protected].

We thank you for your business.